FAQ

  • Will I be able to enjoy the game even if I don't know anything about Dragon Ball?

    Of course! You will be able to enjoy the puzzles even if you don't know the story well. Players who know the Dragon Ball series will be able to appreciate the story better.

  • Is there an age limit?

    No, there isn't! Children will be able to enjoy the game as well. The difficulty level is set for children age 10 and above.

  • Can children (age 16 and below) play the game by themselves?

    Children of age 16 and below should not be left alone to play the game by themselves. Due to the difficulty of the puzzles and for the safety of children, an adult of age 20 and above should accompany children at all times throughout the game. For guardians, please make sure that the children are taken back to their homes by their appointed curfew. (*For parents and guardians, please always keep an eye on your child(s) at all times. There have been many cases of parents getting too engrossed in the game and losing sight of their children. Also, please ensure you do not cause any inconvenience to other players.)

  • If I'm playing in a group, do I need to buy game kits for everyone in the group?

    For everyone to fully enjoy the game, please get a game kit for everyone in your group.

  • Can I get another game kit if I lose mine?

    Sorry, but we cannot give you another game kit if you lose one. Please buy another game kit.

  • Are there any cases where the game is cancelled?

    The game will be cancelled if there is a storm or severe weather conditions. To get a refund for your tickets, please check the official website’s NEWS section at that time for the announcement. Please note that if the game is cancelled due to severe weather conditions, we are unable to take responsibility for your transportation fee to the venue.

  • Can I play it over a few days?

    Yes, you can continue playing anytime during the event period. Please use the same game kit you were using previously. Your game progress will be saved where you stopped, so you can continue from the same point on another day.

Important Notes

■ About Tickets

  • If you purchase Advance Tickets, you can only play the game on the date and time stated on your ticket.

  • After purchasing tickets, changing details or refunds will not be accepted.

  • Reselling of tickets is strictly prohibited.

■ About the Game

  • The game is estimated to take 120~150 minutes in total.

  • There is no time limit for you to complete the game, so please enjoy it at your own pace. However, there is a fixed time period for each day that the game can be played.

  • If you cannot or choose not to finish the game on the day you started, you can continue playing on another day.

  • Please adhere to traffic rules and make sure you do not get into an accident or get hurt while playing.

  • Please do not walk and solve puzzles at the same time.

  • While playing the game, please do not bother or inconvenience non-players who are shopping and touring the area.

  • Please note that the organizers cannot bear any responsibility in the case that you get into an accident or face theft while playing the game. Please be careful.

  • Stores promoting on the streets have nothing to do with the game. Please do not follow them.

  • Please do not enter areas that have nothing to do with the game.

  • The game can still be played in light rain. However, in the case of a storm or other hazardous reasons, the organizers might decide to temporarily stop the game. For notices regarding the games, please check the official website before going for your game.

  • To play this game, you will need to have a smartphone or any device that is connected to the internet. Feature phones are not compatible with the game. (All data costs will be borne by the player)
    (Required specs: OS/Browsers)
    iOS 9.3 onwards/Safari,Chrome
    Android 5.0 and above/Android default browser,Chrome

  • If you run into any problems regarding the game or puzzles, please ask the store staff for help.

  • We are unable to replace your game kit if you lose it while playing. We apologize for the inconvenience, but please buy a new one.

  • This game will require you to walk around outside for a few hours. Please wear comfortable shoes.

  • The contents of the game will stay the same throughout the entire event period. To ensure that other players fully enjoy the game, plesae do not upload answers or photos of the puzzles online on any digital platform.

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