About The Event

"Escape from the NINE ROOMS" is a game event that can be played by 1-4 players. You will not be grouped with other players, so you can enjoy the game with your own circle of friends.

This game has a time limit of 50 minutes.

This game event consists of a series of small rooms you have to escape from. You may have to wait to enter the next room if the group in front of you is still occupying it. In this case, your remaining time will pause.

The total estimated time spent at the venue is 60-120* minutes. Please set aside ample time when coming from afar.
*inclusive of briefing and considering continue option usage.

The event will start right at the time written on your ticket. Please be sure to check in 10 minutes before the start time, as there will be an explanation of the game rules. Also, turning up late can inconvenience other participants in the same session and you may be denied entry. Please keep that in mind.

Generally, no one is allowed to enter or leave the venue during the game.

About The Event

A ticket is necessary to participate in this event.
Make sure you purchase the right type of ticket that matches the number of people in your group, and don’t forget to bring it on the day.

Ticket prices are different between Weekdays and Weekends/High Season. High Season refers to extended holiday periods such as Golden Week in May, Year end and New Years, Summer Holidays etc. Make sure you check the ticket prices carefully before buying them.

All tickets are non-exchangeable and non-refundable after purchase. Make sure you check the date, time, and read the Important Points very carefully before you buy tickets.

Advanced Tickets can be purchased until 23:59 on the day before the date of participation.

*The "Retry Ticket" can only be purchased on the day.

Age Guidelines

Due to the event difficulty, the recommended age is 12 and above.
Children below age 12 are still allowed to play, but it may be slightly challenging for them.

Children of age 6-11 will not be allowed to join the event by themselves. To participate, they must be accompanied by a parent or adult of age 18 and older who is also participating.

Children of age 6 and above will require a ticket to join. Make sure you purchase the right type of ticket that matches the number of people in your group and don't forget to bring it on the day.

Children age 5 and below will not be counted as a participant.

Children of age 5 and under can be brought into the game by a guardian who is age 18 and above, and do not require a ticket.

Children of age 12-15 may join by themselves if they submit a consent form signed by a parent or guardian of age 18 and older. Download, fill in, and sign the consent form below and bring it to the venue.
*If a valid consent form is not presented, they will not be allowed to join the event.
DOWNLOAD CONSENT FORM

Continue Option

If you run out of time during the first 8 rooms, you can extend your play time by 10 minutes by pressing the "Continue" button displayed on your tablet.

There is no rule to how many times you are allowed to use the Continue Option. However, you may not be allowed to use it multiple times during peak periods and the last session of the day.

The Continue Option is not available for the 9th/final room.

You can extend your game play by 10 minutes if you pay an extra 800 yen/player.

The Continue Option must be used by all players in the group.
All members of the group will be charged. Please consult with each other carefully as a group before making your decision.

About Retrying

Players who clear the first 8 rooms but fail the final room will receive a "Retry" Card.
Bring this card to the reception counter again to buy a special ticket to challenge only the final room again at a cheaper price with a 10-min time limit.

*The "Retry Ticket" can only be purchased on the day.
*You can use the ticket you purchased on another day.
Since there's no advanced booking available for this ticket type, you may not be able to play if it is too crowded.

About Clothing

You will need to walk around during the game, so please come in comfortable shoes and outfit. We do not recommend wearing skirts or dresses to this game.

You will be entering a small room, so please do not bring large bags with you.

About Cloak

There is a cloakroom that can be used to store belongings for a fee (500 yen), but as space is limited we recommend that you use public coin lockers.

Language Support

English and Simplified Chinese versions available!

Photos/Recording

You can take photos at the venue.
For the sake of future guests who will attend the event, it is strictly prohibited to reveal details about the event content or game items on blogs, social media sites, or anywhere else online.

Regarding Spoilers

For the benefit of future guests who will attend the event, it is strictly prohibited to reveal details about the event or event material on blogs, social media sites, or anywhere else online without permission.

However, you are welcome to share your thoughts and impressions or post photos as long as they are unrelated to the puzzles. Sharing photos of yourself enjoying the event is highly appreciated!

About Multiple Plays

The answers will not be revealed if your time runs out, so you can challenge the game again. Please buy a new ticket to play the game again if you wish to.

Disclaimers

However, if a weather-related situation arises where the store needs to close, an announcement will be posted on the 【Announcements page】 of the Real Escape Game official website.
*Website is only in Japanese

Even if the game were to be cancelled, we do not reimburse for travel expenses to and from the venue.

Q.
Will I be grouped with other players I don’t know?

A.
No, you will not be grouped with players you do not know. You can play the game with up to 3 other friends!

Q.
Is there an age limit?

A.
Children of age 6-11 will not be allowed to join the event by themselves. Children of age 12-15 may join by themselves if they submit a consent form signed by a parent or guardian of age 18 and older. Download, fill in, and sign the consent form below and bring it to the venue. DOWNLOAD CONSENT FORM

Q.
Is this a scary game?

A.
There will be no horror elements or sudden surprises. However, there will be dimming of lights, entering narrow or dark spaces, and tension-inducing sounds that add to the mood. As a result, there is a possibility that it may scare some young children.

Q.
Can the game be played more than once?

A.
Yes, it is possible. Please buy a new ticket to play the game again if you wish to.
Do note that the contents of the event will remain the same throughout.

Q.
Can I get tickets at the venue on the day?

A.
If the session still has available slots, you can buy tickets on the spot to play. However, if the session is sold out online, tickets for that session will not be sold at the venue as well.

Q.
I bought tickets for the wrong dates. Can I get a refund?

A.
No changes in date, cancellations, or refunds will be issued after tickets have been purchased. Make sure you check the date, time, and read the Important Points very carefully before you buy tickets.

Q.
Will everyone be able to escape?

A.
No, not everyone is guaranteed to escape. It is an honor for only the best puzzle-solvers!
We encourage you to do your best and work well as a team to accomplish this.
Even if you fail the first time, you can use the “Continue Option” or “Retry Ticket” to try and beat the game.

At SCRAP, it is our goal to create a safe and welcoming environment for all to participate in our events regardless of background and physical limitations. Please read the following before participating.
However, per regulation and for the safety of others, the following types of people are prohibited from participating:
・Intoxicated individuals
・Members of illegal or criminal organizations, or those in close contact with these kinds of individuals.
Also, if the staff deems your actions during the event to be a danger to yourself or others, you may be asked to leave the venue. Please keep this in mind.

Event Details

This event will include the elements below. Please read them carefully before deciding to participate.
・This game event consists of a series of small rooms you have to escape from.
・There will be dimming of lights, entering narrow or dark spaces, and tension-inducing sounds that add to the mood.

SCRAP's Accomodations

Below are ways we can provide support to accomodate those with hearing imparities. If you are in need of these accomodations, we ask that you send an inquiry to the venue at least one week before you buy tickets. Feel free to contact us if you have other questions or concerns.
・Some puzzles require listening to audio guidance, it may not be possible to solve it.
If you require special assistance, please contact Real Escape Game CROSSING Shibuya in advance so that we can assess the situation and make necessary preparations.